Android Err_connection_reset

The Android Err_connection_reset error is a common issue that users encounter when browsing the internet on their Android devices. This error indicates that the connection to a website was unexpectedly terminated or reset during the data transfer. It can be frustrating, disrupting your browsing experience and preventing access to essential online services. This comprehensive guide will delve into the underlying causes of this error and provide a range of troubleshooting steps to resolve it effectively, ensuring a smooth and uninterrupted online experience on your Android device.

[Image: Android phone displaying Err_connection_reset error message]

Understanding the Err_connection_reset Error

What Does Err_connection_reset Mean?

The Err_connection_reset error signifies that the connection between your Android device and the web server was abruptly closed. This termination can occur for various reasons, including network issues, server problems, or software configurations. The error message essentially indicates that the data stream was interrupted, preventing the complete transfer of information.

Common Causes of the Error on Android Devices

Several factors can trigger the Err_connection_reset error on Android devices. These include:

• Network Connectivity Issues: Unstable Wi-Fi or mobile data connections can lead to connection resets.
• Server-Side Problems: The web server you’re trying to access may be experiencing downtime or technical difficulties.
• Firewall or Security Software: Security software on your device or network might be blocking the connection.
• Browser Cache and Cookies: Corrupted cache data or cookies can interfere with the connection process.
• Proxy Settings: Incorrect proxy settings can disrupt the connection between your device and the internet.
• MTU (Maximum Transmission Unit) Size: An incorrectly configured MTU size can lead to connection resets.

Troubleshooting Steps: Basic Checks

Verifying Your Internet Connection

The first step in troubleshooting the Android Err_connection_reset error is to ensure that your internet connection is stable and working correctly. Here’s how:

1. Check Wi-Fi or Mobile Data: Make sure your device is connected to a reliable Wi-Fi network or has a strong mobile data signal.
2. Test Your Connection: Try accessing other websites or apps to see if the issue is isolated to a specific site.
3. Restart Your Router: Power cycle your Wi-Fi router by unplugging it, waiting 30 seconds, and plugging it back in.
4. Contact Your ISP: If the problem persists, contact your internet service provider to check for any network outages in your area.

Restarting Your Android Device

A simple restart can often resolve temporary software glitches that may be causing the Err_connection_reset error. Here’s how to restart your Android device:

1. Press and Hold the Power Button: Press and hold the power button until the power menu appears.
2. Select Restart: Tap the “Restart” option. If there is no restart option, select “Power off” and then turn the device back on.
3. Wait for Reboot: Allow your device to reboot completely before attempting to access the website again.

Clearing Browser Data

Clearing Cache and Cookies in Chrome

Corrupted cache data and cookies can sometimes cause the Android Err_connection_reset error. Clearing this data can help resolve the issue. Here’s how to clear cache and cookies in Chrome:

1. Open Chrome: Launch the Chrome browser on your Android device.
2. Access Settings: Tap the three vertical dots in the top-right corner to open the menu, and then select “Settings.”
3. Go to Privacy: Scroll down and tap on “Privacy and security.”
4. Clear Browsing Data: Tap on “Clear browsing data.”
5. Select Time Range: Choose a time range (e.g., “Last hour,” “Last 24 hours,” or “All time”).
6. Check the Boxes: Make sure the boxes next to “Cookies and site data” and “Cached images and files” are checked.
7. Clear Data: Tap the “Clear data” button.

Clearing Cache and Data for Other Browsers

The process for clearing cache and data in other browsers is similar to Chrome. Here are the general steps:

1. Open the Browser: Launch the browser you are using (e.g., Firefox, Samsung Internet).
2. Access Settings: Find the settings menu (usually in the top-right or bottom-right corner).
3. Look for Privacy or History: Navigate to the privacy or history section.
4. Clear Data: Find the option to clear browsing data, cache, and cookies.
5. Confirm the Action: Follow the prompts to clear the data.

Checking and Adjusting Proxy Settings

What are Proxy Settings?

Proxy settings act as an intermediary between your device and the internet. Incorrectly configured proxy settings can lead to the Android Err_connection_reset error.

How to Check Proxy Settings on Android

To check and adjust your proxy settings on Android:

1. Open Settings: Go to your device’s “Settings” app.
2. Access Wi-Fi Settings: Tap on “Wi-Fi” and select your connected network.
3. Modify Network: Tap and hold your connected network, then select “Modify network.”
4. Show Advanced Options: Check the box next to “Show advanced options.”
5. Proxy Settings: Under “Proxy,” you’ll see options like “None,” “Manual,” or “Proxy auto-config.”

Recommended Proxy Settings

In most cases, the recommended proxy setting is “None.” If you are using a proxy, ensure that the settings are correct. Contact your network administrator for the correct proxy settings if needed.

Disabling VPN and Firewall

VPN Interference

Virtual Private Networks (VPNs) can sometimes interfere with network connections and cause the Android Err_connection_reset error. Temporarily disabling your VPN can help determine if it is the source of the issue.

Firewall Interference

Firewall apps or settings can also block connections. If you have a firewall app installed, try disabling it temporarily to see if it resolves the error.

Steps to Disable VPN and Firewall

1. Disable VPN: Go to your VPN app and disconnect from the VPN server. Alternatively, you can disable the VPN connection in your device’s settings under “Connections” or “Network & Internet.”
2. Disable Firewall: Open your firewall app and disable the firewall. If your device has a built-in firewall, you can usually find the settings under “Security” or “Privacy” in the settings app.

Adjusting MTU Size

Understanding MTU

MTU (Maximum Transmission Unit) is the size of the largest packet that can be transmitted over a network. An incorrectly configured MTU size can lead to connection problems, including the Android Err_connection_reset error.

How to Check and Adjust MTU Size

Adjusting the MTU size on an Android device typically requires using a third-party app or accessing advanced network settings. Here’s a general approach:

1. Install a Network Tool App: Download and install a network tool app from the Google Play Store (e.g., “MTU Changer”).
2. Run the App: Open the app and follow the instructions to check and adjust the MTU size.
3. Test Different MTU Sizes: Experiment with different MTU sizes (e.g., 1400, 1450, 1492) to see if it resolves the error.

Cautionary Note

Incorrectly adjusting the MTU size can negatively impact your network performance. It’s recommended to proceed with caution and only make changes if you are comfortable with advanced network settings.

Checking for Malware

Malware and Network Issues

Malware infections can interfere with network connections and cause various errors, including the Android Err_connection_reset error. Running a malware scan can help identify and remove any malicious software that may be causing the issue.

How to Scan for Malware on Android

1. Install a Reputable Antivirus App: Download and install a reputable antivirus app from the Google Play Store (e.g., Norton, McAfee, Avast).
2. Run a Full System Scan: Open the antivirus app and run a full system scan to check for malware.
3. Remove Any Threats: Follow the app’s instructions to remove any detected malware.

Updating Your Android System and Apps

Importance of Updates

Keeping your Android system and apps up to date is crucial for maintaining optimal performance and security. Updates often include bug fixes and improvements that can resolve network-related issues.

How to Update Android System

1. Open Settings: Go to your device’s “Settings” app.
2. Go to System: Scroll down and tap on “System.”
3. System Update: Tap on “System update” to check for available updates.
4. Download and Install: If an update is available, download and install it.

How to Update Apps

1. Open Google Play Store: Launch the Google Play Store app.
2. Go to My Apps & Games: Tap the menu icon (three horizontal lines) in the top-left corner and select “My apps & games.”
3. Update All: Tap the “Update all” button to update all apps with available updates.

Contacting Website Support

When to Contact Support

If you consistently encounter the Android Err_connection_reset error when trying to access a specific website, the problem may be on the server-side. In such cases, contacting the website’s support team is the best course of action.

How to Contact Website Support

1. Find Contact Information: Look for a “Contact Us” or “Support” link on the website.
2. Send an Email or Use a Contact Form: Use the provided email address or contact form to report the issue.
3. Provide Details: Include details such as the error message, the time you encountered the error, and the steps you have already taken to troubleshoot the issue.

Factory Reset (Last Resort)

When to Consider a Factory Reset

A factory reset should be considered as a last resort if all other troubleshooting steps have failed to resolve the Android Err_connection_reset error. This process will erase all data on your device and restore it to its original factory settings.

How to Perform a Factory Reset

1. Back Up Your Data: Before performing a factory reset, back up all important data (e.g., contacts, photos, videos) to Google Drive or another storage service.
2. Open Settings: Go to your device’s “Settings” app.
3. Go to General Management: Scroll down and tap on “General management.”
4. Reset: Tap on “Reset.”
5. Factory Data Reset: Tap on “Factory data reset.”
6. Confirm the Action: Follow the prompts to confirm the factory reset.

Post-Reset Setup

After the factory reset is complete, your device will restart, and you will need to go through the initial setup process. You can then restore your data from the backup.

Key Takeaways

• The Android Err_connection_reset error indicates a terminated connection between your device and the web server.
• Common causes include network issues, server problems, and incorrect settings.
• Basic troubleshooting steps include verifying your internet connection and restarting your device.
• Clearing browser data, checking proxy settings, and disabling VPN/firewall can help resolve the issue.
• Adjusting MTU size and scanning for malware are advanced troubleshooting steps.
• Updating your Android system and apps is crucial for maintaining optimal performance.
• Contacting website support or performing a factory reset may be necessary in some cases.

Conclusion

The Android Err_connection_reset error can be a frustrating issue, but with a systematic approach to troubleshooting, you can often resolve it effectively. By following the steps outlined in this guide, you can identify the underlying cause of the error and implement the appropriate solutions to restore a stable and uninterrupted internet connection on your Android device. Remember to start with the basic checks and gradually move towards the more advanced troubleshooting steps. If all else fails, don’t hesitate to contact website support or consider a factory reset as a last resort. Keep your device updated and secure to minimize the risk of encountering this error in the future. Now that you are armed with the knowledge and steps to resolve this issue, you can confidently tackle any Android Err_connection_reset errors and enjoy a seamless browsing experience. If you found this guide helpful, share it with others who may be experiencing similar issues!

[See also: Troubleshooting Common Android Errors, Optimizing Android Network Performance]